Refund policy

Sweet Diane's LLC

You have 30 days after receiving your granola to contact us at sweetdianesinfo@gmail.com if there is a problem with your order

Damages and other issues

Please inspect your order upon reception and contact us immediately if the package is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Since our granola and baked goods are perishable, they cannot be returned. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to inform us at sweetdianesinfo@gmail.com about the specifics of the problem with your order. When the return is accepted, you can make a separate purchase at no cost for the same, new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.